What is WebConnect?
WebConnect is a fully browser-based module built exclusively for the WoodWare ERP that brings robust, real-time information to your customers via inquires, quotes, and ordering. It’s designed to help your business run smarter, faster and easier. WebConnect gives your customers and sales reps the ability to securely access product information, place orders online and search account-based information. As a password-protected portal, WebConnect meets the needs of on-demand connection while improving quote and order accuracy.
Secure access anywhere, anytime via browser
Real-time WoodWare data and prices
Self-service for orders, inquiry, and more
Easy to learn for new hires
Regular updates with user feedback
Key capabilities at a glance:
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- Click-to-build tool for configured products
- Quote and order using real-time WoodWare pricing
- Sales reps and customers can self-serve
- Fully browser-based, meaning no installs or downloads needed
- Seamlessly feeds orders into the WoodWare System
- DocXT integration for easy lookup
WebConnect solves problems–
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- No more slow and error-prone manual entry
- Customers and reps can self-serve for quotes, order status, and product info
- Real-time WoodWare data and reports at their fingertips—no need to call in
- Sales reps can focus on sales, not chasing paperwork or answers
–and delivers results.
- Easier ordering → more orders
- Self-service inquiries → less customer support time
- Empowered reps → more selling time
- Happier customers → higher satisfaction and retention
Why WebConnect?
Since WebConnect is built exclusively for the WoodWare ERP, it comes equipped with seamless integration into your WoodWare workflows. WebConnect provides fast, accurate inquiry, configuring, quoting, and ordering from anywhere via a password-protected portal.
Customers need simple, fast, and personalized service–on the device of their choice–and available at any time. WebConnect has the answer with an integrated, easy-to-use customer portal that can be securely accessed whenever needed. Customers and outside reps are able to quickly create quotes, access historical data and efficiently check on order status freeing up your customer service desk to focus on more strategic, profitable tasks.
Creating quotes and orders within WebConnect is straightforward thanks to picture examples, so there’s minimal product knowledge needed for users. With features like click-to-build configuration, on-the-fly inquiry, real-time pricing and availability, and instant quoting and ordering—it’s no wonder WebConnect packs a punch.
Your customers or outside reps can select and filter options for their product choices, then turn those choices into an order or a quote using their preset pricing and discounts. The quote or order is then integrated into your main WoodWare Order Entry software. At that point, regular credit controls and other standard system features come into play for your benefit, all automated and set up how you need it. WebConnect makes the entire process simple for your customers to place orders online.
WoodWare’s DocXT users enjoy powerful added integration into WebConnect with reliable, useful lookup to relevant documents on demand.
WebConnect is intuitive, user-friendly, and built to strengthen customer relationships—driving sales and improving retention.
Customer + Rep Inquiry Tools
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- Look up order status, account info, payment history, and product availability
- Reduces inbound calls and email support
- Empowers your outside sales reps to work faster and smarter
- Efficient on-the-go access thanks to browser-based convenience
Product Quoting and Ordering
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- Customers can quote directly with their specific pricing
- Quotes can convert to orders with a click. No re-entry required!
- Automatically integrated into WoodWare order entry with real-time updates
- More accurate and faster ordering process
- Helps build long-term customer loyalty
Configured Product Ordering
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- Step-by-step configurator: choose size, swing, finish, etc.
- Automatically includes all required components
- Prevents incomplete or incorrect orders
- Eliminates the need for deep product knowledge
- Ideal for millwork, doors, windows, and custom products
WebConnect Enhancements
WebConnect brings you better two-way communication between you and your customer, tighter integration into your WoodWare ERP system and a streamlined flow that’s easier than ever to use! We’re proud to provide your business with innovative software solutions to help your operations run smarter, faster, and easier.
Better two-way communication between you and your customer
Tighter integration into your WoodWare system
Streamlined flow that’s easy to train and use
Efficiency & Workflow
- Copy lines/orders between jobs
- Quantity defaults respect WoodWare settings
- Edit lines without resetting quantity
- Submit as order or quote
- Work order expiration with auto-repricing
- Retain pricing on submission (for quote-like workflows)
User Experience
- Browser-based access—no installation
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New optional modern navigation with hamburger menu
- Announcements can be added on the homepage with start & end dates
- HTML support for custom messages in the announcement section
- Net/List price toggle can be hidden for simplicity
Communication
- Add a footnote that will appear on the work order detail page as well as printed work orders
- Add line-level comments (e.g. “Bedroom 2”) to order lines that print on labels/invoices
- Email alerts to internal sales teams on submissions
- XML export feature for importing data to individual customer systems
Admin Improvements
- PO requirement setting
- City field added to admin view for easier location ID
- Quote/Order routing options for different workflows
WebConnect from WoodWare Systems is a fully browser-based module built exclusively for the WoodWare ERP software.
It provides fast, accurate millwork inquiry, configuring, quoting, and ordering from anywhere, with seamless integration into your WoodWare workflows.
Made With You, For You.
WebConnect is continually enhanced with customer feedback. Many of today’s features started as ideas from our users, and we’re always listening. If you pre-hang doors or sell windows, millwork, or other building materials—WebConnect makes it easier for your customers to do business with you.
Continually enhanced via customer partnerships for tangible, effective results
Runs how you need it for your business, not the other way around
Backed by WoodWare Systems’ standout customer support and development
Enhancements thanks to our Customer Partners
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- Users can copy from one work order to another. (Heister House)
- WebConnect users can now download an XML file for their work orders so that they can use that data to import into their own systems. (Louisiana Millwork)
- Work orders can now be set to expire. If a work order is expired, it must be repriced before it can be submitted. (Louisiana Millwork)
- Submitting a work order can be set to keep the pricing from the WebConnect work order. This is primarily used in tandem with the expiration option to make WebConnect orders work a little more like a quote. (Louisiana Millwork)
- An optional screen has been added to allow a WebConnect order to come into WoodWare as a quote rather than an order. (Barnett Millworks)
- The option for WebConnect users to select whether they see a net or list price can be hidden. (Harris Door & Millwork)
- When an order is submitted, automatic email notifications can go out to any combination of the inside salesman, the outside salesman, or a pre-defined list of email addresses. (Harris Door & Millwork)
- When editing a line in the configurator, the configurator will have the correct quantity in at the end–previously it would default back to 1. (Harris Door & Millwork)
- A comment of up to 50 characters can be added to each line. These comments will print on the quote and when the order is submitted to WoodWare, they will come in as comments. The main use case was for WebConnect users to add rooms to door lines so that they would print on invoices and labels. (Harris Door & Millwork)
- A footnote of up to 1000 characters can be added from Work Order Options. This footnote will appear on the work order detail page as well as printed work orders. (Harris Door & Millwork)
What Our Customers Are Saying
WebConnect transforms how many WoodWare customers handle their inquiries, quotes and orders. We hear all the time that using WebConnect means less time having to train new hires, fewer errors in orders, and a smoother experience for their reps and customers. But don’t take our word for it–see what a few of our customers have to say.
Thanks to WoodWare’s Configured Order Entry our sales have increased substantially. WoodWare’s WebConnect builds customer connections, driving increased sales and improving customer retention. WebConnect’s intuitive, user-friendly interface provides our outside sales staff with real-time access for accurate price and availability, immediate orders, and instant answers to customer questions
Barnett Millworks has been teamed with WoodWare as our technology partner for over 30 years. A great example is WoodWare’s Configured Order Entry that has all product configuration maintained in one place and available to all the users both internal and on WebConnect. One of the biggest wins for Barnett is the reduction in training time for our hires with minimal millwork experience and the improved accuracy and consistency for our customers.
We really appreciate the flexibility of WoodWare and WebConnect. It makes order entry easy and allows us to create special orders on the fly. It is much easier than what we have used in the past and the configurator greatly shortens the learning curve for new staff.
Results That Matter.
Real statistics and reports from our reports and industry standards.
%
Faster Order Entry
%
Order Error Reduction
%
Fewer Customer Service Calls
Ready to Connect?
Whether your users are placing orders or just looking for information, WebConnect makes it easy and has you covered. Get ready to make your processes Smarter, Faster, and Easier with WebConnect by WoodWare Systems.